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Content Guidelines


Fynd contains content mostly submitted by business owners and reviewers. We do not necessarily review any content posted by users, but we reserve the right to remove any content posted to the site if we deem it to be in contravention of our content guidelines or unacceptable in any way.

If you come across any content that is inappropriate, offensive, unlawful, infringing, defamatory, irrelevant or contrary to our content guidelines, please contact us and we will review the content against our guidelines.

Innappropriate and unlawful content

We don’t allow content that is threatening, harassing, hateful, abusive, sexist, racist, obscene, indecent, misleading, fraudulent or otherwise unlawful.

Irrelevant content

Do not post content that is not relevant to a business (business owners) or relevant to reviewing the products or services of a business (reviewers). Fynd is not a place to air grievances with businesses that is not related to their services and products.

Infringing content

Do not post content that infringes the copyrights of others. Post only pictures and text that is your own or that you have copyright to or permission to use.

Privacy

Do not post content that infringes the privacy rights of others.

Review specific guidelines

When submitting reviews:

  • only submit reviews about your personal experiences with businesses
  • do not submit reviews about businesses owned or managed by yourself, family members, friends etc.
  • do not submit reviews that you are paid or in return for any form of gratification.

If we detect reviews that we suspect contravenes these guidelines, we reserve the right to:

  • delete the offending reviews without notice or explanation
  • delete and blacklist the responsible reviewer without notice or explanation
  • take any further action we deem appropriate.

Business owner specific guidelines

When managing your business profile:

  • only submit images of you own work or products
  • do not invite family members, friends, staff or anyone except real independent customers to review your business
  • only invite reviews via Fynd so that we can identify the review as ‘invited’ on the site
  • do not pressurise or entice any reviewer to change their rating or submit an additional comment to their review (reviews cannot be removed by reviewers).

If we detect contraventions of these guidelines, we reserve the right to:

  • delete the offending content, images or reviews without notice or explanation
  • delete and blacklist the offending business, images, reviewers or reviews without notice or explanation
  • post a notice on the business listing about the suspected offending behaviour
  • take any further action we deem appropriate.